Admissions Coordinator – Aged Care

• Amazing close knit team, with extensive support in place
• Leading, nationally recognised provider
• Strong KPI focus with referrer relationship building and HELF revenue growth ops

Admissions Coordinator | Aged Care Sales | Melbourne (Multiple Sites)
We are seeking an experienced Admissions Coordinator / Aged Care Sales professional to join a high-performing admissions team supporting multiple residential aged care homes across East Melbourne

This is a high-impact, KPI-driven role focused on occupancy growth, enquiry conversion, and end-to-end resident admissions management within a busy aged care environment.

About the Role
As an Admissions Coordinator, you will manage the full customer journey from enquiry through to admission, working closely with internal stakeholders and external referrers to drive occupancy and revenue outcomes.

You will play a key role in aged care sales, resident admissions, CRM management, and stakeholder engagement, ensuring a seamless experience for residents and their families.

What’s on Offer

• $110K + Super + Salary Packaging benefits
• Monday–Friday working arrangement
• Supportive and collaborative admissions team (team of 5)
• Strong occupancy across sites with growth focus
• Opportunity to work across well-established residential aged care homes
• Exposure to both stable operations and turnaround/recovery environments

Key Responsibilities

• Manage end-to-end aged care admissions process
• Respond to enquiries and convert leads into admissions
• Conduct resident tours, pre-admission meetings, and follow-ups
• Prepare and issue resident agreements and contracts
• Drive occupancy growth and enquiry conversion targets (KPIs)
• Promote and sell Higher Everyday Living (HELF) options
• Build and maintain strong relationships with referrers and health partners
• Maintain accurate records across CRM, eCase, and My Aged Care systems
• Support families with fees, funding, and admissions documentation
• Coordinate room readiness, turnovers, and admissions logistics
• Ensure compliance with aged care admissions processes and policies

About You

• Proven experience in aged care admissions, aged care sales, or occupancy management (essential)
• Strong background in customer service, sales conversion, or healthcare admissions
• Ability to work to KPIs and performance targets
• Experience with CRM systems and aged care platforms (eCase, My Aged Care preferred)
• Excellent communication and stakeholder management skills
• Strong attention to detail and high level of organisation
• Confident working in a fast-paced, high-volume environment

Why This Role?
This is an excellent opportunity for someone who enjoys relationship-based sales in aged care, thrives on conversion targets, and wants to be part of a supportive but commercially focused team driving occupancy outcomes

Please reach out to Emily for more information on this opportunity:

Emily - 0413 787 786 | [email protected]